The mood of every post
Each post is scored positive, neutral or negative, so a complaint never hides between compliments.
- Positive
- 61%
- Neutral
- 27%
- Negative
- 12%
Negative share is up 3 points on last week.
Social media monitoring for small brands
Never miss a mention of your business again.
Mentionwatch checks X, Instagram, TikTok, YouTube and Facebook for your name on a schedule, scores the mood of every post, and puts the ones that need a reply at the top.
14-day free trial · No credit card · Cancel any time
mentionwatch.com/dashboard
Lumen Coffee · This week
23 new mentions since your last visit
Mentions
312+18%
Views
1.4M+6%
Positive
61%−3 pts
Needs a look
4new
Needs a look
Negative posts, most viewed first
@priya.shahNeeds a reply14 min ago
Got the wrong order twice at Lumen Coffee this week. Anyone else?
Negative · 2.1K views
@mads.eats2 h ago
Queue at Lumen Coffee was 20 minutes this morning, worth it though.
Neutral · 8.4K views
Sample account. Your dashboard fills with your own mentions after the first scan.
Scans five platforms
- X
- TikTok
- YouTube
How it works
Set it up once. Read it when it suits you.
No search syntax to learn and nothing to install. Tell us what to look for and we do the reading.
What should we watch?
“Lumen Coffee”XInstagramTikTokYouTube01
Name what to watch
Your business name, a product, a hashtag or a competitor. Pick the platforms to scan.
- TrialEvery 7 days
- StarterEvery 24 hours
- GrowthEvery 12 hours
Scanning Instagram for “Lumen Coffee”…
02
We scan on a schedule
Not realtime, and that's what keeps it affordable. Each scan collects new posts and scores their mood.
- @priya.shahNeeds a reply14 min ago
Got the wrong order twice at Lumen Coffee. Anyone else?
Negative · 2.1K views
Emailed to you by your “Complaints” alert03
Read what matters first
Complaints and big posts rise to the top. Set an alert and the important ones come to your inbox.
What you get
Everything a small team needs. Nothing it has to learn.
One inbox for every platform, with the numbers and alerts you'd otherwise piece together by hand.
Alerts by email
Write the rule in plain words.
Email me when a negative post on X mentions “Lumen Coffee”.
Complaints
Who posts about you
Creators ranked by posts, views and mood.
- 1Mads Holm212K
- 2Nora Lindqvist84K
- 3Priya Shah19K
Saved views
Keep the filters you use every week one click away.
Complaints on XPraise this weekTikTok onlyMost viewed
Your data, as a CSV
Export what your filters show, for reports or your own analysis.
date, platform, author, text, mood, views
Export 1,284 postsStats you can trust
Volume, views and mood, compared with the period before.
462+38% vs prior
Last 14 days14 days before
Share it with your team
Invite a teammate to the trackings you choose, and decide what they may change.
EKemma@lumen.coffeeCan read mentions and set alertsInvited
JBjonas@lumen.coffeeCan manage trackingsJoined
Pricing
Small plans for small brands.
Monthly billing, no contracts, cancel in the billing portal whenever you like. Start with a 14-day trial, no credit card needed.
14-Day Trial
TRIALTry it out for yourself!
Freefor 14 days
Start free trialUp to 80 mentions during the trial Up to 20 TikToks and 35 posts on other platforms per scan.
- Instagram, TikTok
- 1 keyword or hashtag
- Weekly scan cycle
- 3 months of history
Starter
POPULARFor serious individuals.
$29per month
Code EARLYBIRD takes 20% off your first month. For the first 50 customers.
Choose StarterUp to 3,000 mentions a month Up to 20 TikToks and 35 posts on other platforms per scan.
- YouTube, Instagram, TikTok, X
- 3 keywords or hashtags
- 24-hour scan cycle
- 3 months of history
Growth
For scaling projects.
$79per month
Choose GrowthUp to 16,500 mentions a month Up to 20 TikToks and 35 posts on other platforms per scan.
- YouTube, Instagram, TikTok, X, Facebook
- 8 keywords or hashtags
- 12-hour scan cycle
- 3 months of history
- Is it realtime?
- No. Mentionwatch scans on a schedule: every 24 hours on Starter, every 12 hours on Growth and once a week during the trial. Scheduled scans are what keep the price low.
- Which platforms do you scan?
- X, Instagram, TikTok and YouTube on Starter, plus Facebook on Growth. The trial covers Instagram and TikTok.
- Do I need a credit card for the trial?
- No. The 14-day trial starts without a card. You only add one when you pick a paid plan.
- Can I cancel any time?
- Yes. Plans are billed monthly with no contract, and you can cancel from the billing portal in Settings.
See what people say about you this week.
14-day free trial. No credit card. Your first results arrive after the first scan.